1. Subject of the Agreement
1.2. Seller – Internet trade site www.daugulis.lv, hereinafter Internet shop, and the owner of the related rights SIA “Daugulis & Partneri”, registration No. 41503027224, legal and postal address: Ehitus iela 15, Līvāni, Līvānu novads, LV-5316, which, within the framework of its economic activity in accordance with this distance contract, hereinafter the Contract, offers and sells the goods to the Buyer.
1.3. Buyer – an able-bodied person who places an order in an online store.
1.4. The Agreement shall be deemed concluded from the moment when the Buyer has placed an order and has paid for the Product in accordance with these Terms.
1.5. The Seller is entitled to unilaterally amend and supplement the provisions of the Agreement. When the Buyer purchases in the Online Store, the provisions of the Agreement, which are valid at the time of ordering the goods, apply.
1.6. The Seller has the right to restrict the Buyer’s services used by the Buyer without notice, if the Seller believes that the Buyer may violate or violate the provisions of the Agreement, try to harm the Seller, the operation or security of the Online Store or third parties.
1.7. By placing an order, the Buyer confirms that he has read this Agreement and the terms contained therein, is aware of them, understands them and fully agrees with them. The Buyer undertakes to get acquainted with the provisions of the Agreement every time the purchase. The Buyer is not entitled to order goods in the Online Store if he has not read the provisions of the Agreement or does not agree with them.
2. Ordering goods
2.1. When placing an order, it is necessary to indicate the address, name, surname and telephone number of the recipient of the goods.
2.2. When placing an order, the Buyer confirms that he has chosen to purchase the specific product on the terms specified in this Agreement.
3. Price of goods, delivery costs and payment procedure
3.1. The prices of the goods in the order created in the Internet store are indicated in euros (EUR) with VAT included. The Goods are sold to the Buyer at the price valid in the Online Store at the time of ordering.
3.2. The buyer will pay for the goods and delivery immediately after placing the order with a bank card, or later choosing to receive an invoice by e-mail.
3.3. After payment, the buyer will receive a purchase confirmation to the specified e-mail. Only upon receipt of payment for the goods and delivery, the order is fulfilled and the delivery time of the goods is set. Payment shall be deemed to have been made when the full amount of the payment has been received in the Seller’s bank account specified in the payment terms.
3.4. At the time of ordering the goods, the prices of delivery costs indicated in the Internet store are valid. The order amount, which consists of the price of the goods and delivery costs, is available to the Buyer during the ordering process before the order is confirmed.
4. Delivery of goods
4.1. The Seller delivers the Goods to the address, parcel post or post office specified by the Buyer via a courier appointed by the Seller within 3 to 5 working days from the moment when full payment for the goods is received in the Seller’s account.
4.2. The goods are delivered only in the territory of Latvia. The Seller accepts the order only if the delivery address specified by the Buyer is located in the specified territory.
4.3. The Seller will take care that the Buyer’s order is fulfilled in full, but the Seller cannot guarantee it. If the ordered goods are not in the store or are not in sufficient quantity, the Seller has the right not to deliver the goods and return the entire amount paid to the Buyer.
4.4. If the Seller delivered the goods to the Buyer in insufficient quantity and the amount of delivered goods is less than the Buyer has paid, then the difference for the undelivered goods is returned to the Buyer within 5 working days.
4.5. The goods ordered by the Buyer are delivered in the manner and address specified in the Buyer’s order. The person specified in the order must accept the goods himself. If the ordered goods will be received not by the person specified in the order, but by another person at the address specified in the order, it shall be deemed that the order has been received by the person specified in the Order. In no event shall the Seller be liable for damages incurred by the Buyer or third parties as a result of the Buyer providing an incorrect delivery address or incomplete details of the consignee, or if another person will receive the goods at the delivery address.
4.6. If delivery of the goods is not possible due to the Buyer’s fault or circumstances depending on the Buyer (the Buyer has provided an incorrect address, the Buyer or the person specified in the order cannot be found, the specified address cannot be accessed, etc. objective reasons), the goods are not sent again refunded, except for payment for delivery and for damaged goods, if the goods have been damaged as a result of return. If at the time of placing the order the Buyer was granted a discount on delivery, but delivery of the goods is not possible due to circumstances beyond the Seller’s control, the Seller reserves the right to deduct the full payment for delivery from the Buyer.
4.7. The Buyer agrees that in cases where the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller, the Seller may contact the Buyer and agree on another delivery time.
4.8. Immediately upon receipt of the Goods, the Buyer checks the conformity of the delivered Goods to the ordered Goods and the ordered quantity, as well as the quality of the received goods, including the terms of validity of the goods. If the Buyer finds that the consignment does not contain the correct quantity of goods, delivered goods that do not conform to the order, or the goods are of inappropriate quality, including the terms of validity of the goods, the Buyer must immediately notify the Seller. The Buyer must inform the Seller about the identified defects no later than on the day of receipt of the Goods, and describe the detected discrepancy by sending an e-mail to the Seller’s e-mail address shop@daugulis.lv. The Seller checks the conditions indicated in the notification within 3 working days from the moment of receiving the e-mail and contacts the Buyer to find a solution to the situation.
4.9. The buyer is entitled to free deliveries in the territory of Latvia, if the amount of goods exceeds 30 EUR with VAT.
5. Return of goods
5.1. Goods with a specified expiration date are delivered in such a way that the Buyer has the opportunity to use these goods until the expiration date.
5.2. An application for the return of a product that does not comply with the terms of the contract shall be submitted by writing a letter of complaint to shop@daugulis.lv in accordance with the procedures specified in Cabinet Regulation No. 631 “Procedures for Applying and Reviewing a Consumer Claim for a Product or Service
5.3. The buyer may exercise the right of withdrawal and unilaterally withdraw from the purchase agreement within 14 calendar days after delivery of the relevant goods. The buyer cannot exercise the right of withdrawal if:
the goods cannot, by their nature, be returned or are perishable or ready for use.
foodstuffs or other goods for immediate household consumption are supplied.
the goods have been damaged after delivery.
in other cases provided by law.
5.4. In order to exercise the right of withdrawal, the Buyer writes a complaint letter to shop@daugulis.lv and describes all the circumstances of the claim and attaches a photo of the product. The Seller checks the conditions specified in the application within 10 working days and contacts the Buyer.
5.5. In case of exercising the right of withdrawal, the Buyer shall, within 7 working days after receipt of the goods, deliver the goods to the Seller to the factory Construction iela 15, Līvāni, Līvānu novads, LV-5316.
5.6. The price of the Goods, which the Buyer, using the right of withdrawal, has returned to the Seller in accordance with the procedure specified in this Agreement, the Seller shall return to the Buyer, within 7 working days after receipt of the goods.
5.7. If the Buyer returns the goods to the Seller using the right of withdrawal, the delivery fee is not refunded to the Buyer.
5.8. The costs of returning the Goods, unless the Goods that do not comply with the provisions of the Agreement are returned, shall be borne by the Buyer.
5.9. The buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The buyer shall be liable for any diminution in the value of the goods if the goods have been used in a manner incompatible with the principle of good faith, including for purposes other than ascertaining the nature or functioning of the goods. The goods must be undamaged, have not lost the appearance of the goods (unremoved and undamaged labels, torn protective films, etc.) and unused. The product must be returned in its original packaging, in the same set as it was received, and the delivery document. If the goods are not fully assembled, damaged, untidy or not properly packaged, the Seller has the right not to accept the goods, as well as not to refund the money paid by the Buyer for the goods.
6. Product quality guarantee
6.1. The characteristics of all products sold in the online store are indicated in the product description on the individual card of each product.
7. Other provisions
7.1. If the goods are delivered to the Buyer late or are not delivered due to the fault of the Buyer or circumstances dependent on the Buyer, the Seller shall not be liable for violation of the terms of delivery of the goods.
7.2. If access to the Online Store or placing an order in the Online Store is not possible or is hindered due to technical or reasons beyond the control of the Seller, the Seller shall not be liable for any losses of the Buyer or third parties.
7.3. The Seller is not responsible for the consequences if, due to the peculiarities of the Buyer’s computer or monitor, the image of the goods of the Online Store displayed on the Buyer’s computer monitor differs from the appearance of the goods in nature in any way.
7.4 The photograph of the product is for information purposes only and the packaging of the product may differ visually
8. Complaints and out-of-court dispute resolution procedures.
Please submit a complaint regarding the quality of goods and other issues related to the purchase electronically, by sending it to the e-mail address shop@daugulis.lv or in writing, by sending to: Statybos iela 15, Līvāni, Līvānu novads, LV-5316. All complaints will be considered within 10 working days from the date of receipt of the complaint, sending a reply to the contact address indicated in the complaint.
If your complaint is found to be unfounded and you do not agree with the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options specified in regulatory enactments by submitting a written application to the seller of out-of-court dispute resolution.
Information about the dispute resolution process: www.ptac.gov.lv/lv/content/stridu-risinasanas-process
Information on the out-of-court consumer dispute resolution database: www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
Online Dispute Resolution (SIT) Information: If there is a problem with a product purchased online, the customer can use the SIT platform to submit a complaint to an independent dispute resolution body. Links to the SIT platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN